Free Shipping x 90 days Return Policy

Returns & Refunds

NO REFUND, RETURN, EXCHANGE on BIKINI bottoms due to hygiene reasons!

Returns


Our return policy lasts 90 days from the day you receive your order. You can return all products except bikini bottoms doe to hygiene reasons.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How to return


To return your product, you should mail your product to:

Frozen Babes

Barnängsgatan 52 C

Stockholm SE 11648


You will be responsible for paying for your own shipping costs for returning your unwanted items. 

Depending on where you live, the time it may take for your return or exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without a tracking number.


Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, Pay pal or original method of payment, within a certain amount of days.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@frozenbabes.com





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